1. 商品寄出后，不接受因尺码／颜色／款式原因退换

商品一旦寄出，恕不接受因以下原因退换：

  • 尺码不合

  • 颜色与预期不同

  • 款式不符合个人喜好

感谢理解。

2. 若商品存在瑕疵，可申请售后处理

若收到瑕疵、破损、错误商品，请在 收到商品 3 个工作天内 联系客服，并提供以下资料：

  • 商品整体视频

  • 商品瑕疵局部照片

  • 包装照片（如有必要）

客服将会进行核实，确认属于本店责任后为您处理。

3. 可自行修复的商品（店家承担费用）

若瑕疵属于轻微问题且 顾客可自行修复（如掉扣、线头、松线等）：
👉 本店将承担合理修复费用（需提供收据）。

4. 商品无法修复的处理方式

若瑕疵属于无法自行修复的情况（严重瑕疵）：

您可在 7 个工作天内寄回商品。
若经本店核实确实是本店责任：

  • 👉 来回邮费由本店承担

  • 👉 可选择退款或换同等价值商品（可补差价）

5. 退换商品必须符合以下条件

退回的商品必须：

  • 保持原有吊牌

  • 未曾水洗

  • 无化妆品、体味、香水味

  • 无人为损坏

  • 不影响二次销售

若不符合以上条件，本店将无法办理退换。

6. 退款方式

退款将于核实后的 3 个工作天内 完成处理。
退款方式：

  • 仅接受银行账号退款（需提供银行资料）

若顾客不选择退款：

  • 可更换同等价格商品

  • 若有差价可补或退

7. 最终解释权

CM PLUS FASHION 保留最终解释权。

🇬🇧 Return & Exchange Policy (English Version)

Applicable to all CM PLUS FASHION products.

1. No return or exchange after shipment (Size / Color / Style)

Once the item is shipped, returns or exchanges due to the following reasons are not accepted:

  • Wrong size chosen

  • Color difference

  • Change of mind or personal preference

Thank you for your understanding.

2. Defective or wrong item received

If you receive a defective, damaged, or incorrect item, please contact our customer service within 3 working days of receiving the parcel.

Please provide:

  • A full product video

  • Clear photos of the defect

  • Packaging photos (if required)

We will verify the issue and assist accordingly.

3. Items that can be self-repaired (Shop covers repair cost)

If the defect is minor and can be repaired by the customer (e.g., loose threads, button issues):
👉 We will cover reasonable repair costs (receipt required).

4. Items that cannot be repaired

If the defect is significant and cannot be repaired:

You may return the item within 7 working days.

If verified to be our responsibility:

  • 👉 Return & reship postage will be fully covered by us

  • 👉 You may choose a refund or exchange for an item of equal value (price difference can be topped up or refunded)

5. Conditions for return

Returned items must:

  • Have original tags attached

  • Be unworn & unwashed

  • Have no fragrance, stains, or damage

  • Be in resellable condition

Items that do not meet these conditions cannot be processed.

6. Refund method

Refund will be processed within 3 working days after verification.
Refund method:

  • Bank transfer only (customer must provide bank details)

If the customer prefers not to receive a refund:

  • Exchange for an item of equal value is allowed

  • Any price difference can be topped up or refunded

7. Final rights

CM PLUS FASHION reserves the right of final interpretation.